Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is the concept of an eSIM?
An eSIM represents a digital SIM card that enables the activation of a mobile plan provided by your carrier without the need for a physical nano-SIM card.
How can I go about activating my eSIM?
Activating your eSIM involves a straightforward process consisting of three steps: 1) Choose your desired location, 2) Pick a suitable data plan, and 3) Scan the QR code using your phone.
What distinguishes a physical SIM card from an eSIM?
While a physical SIM card is a tiny chip inserted into your device, an eSIM serves as a digital alternative facilitating the activation of a carrier's mobile plan without requiring a physical nano-SIM card.
How can I check if my phone is eSIM compatible?
To verify eSIM compatibility, please refer to our dedicated page listing supported devices.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".